Sign in
Get Started

Refund Policy

Last updated: 12 February 2026

  • Company

GASM smartdrivers LLC
Muscat, Sultanate of Oman

  • Support

support@tradingsmarter.online

  • Contact Email

Processed via Our payment Service provider

This Refund Policy explains how refunds work for purchases made on www.tradingsmarter.online for Trading Smarter products and services (“Products”)This Refund Policy explains how refunds work for purchases made on www.tradingsmarter.online for Trading Smarter products and services (“Products”)

1: Digital product policy (important)

Trading Smarter is a digital product (downloads + license-based access). Because digital products can be accessed immediately after purchase, refunds are limited and handled according to this policy, except where local consumer laws require otherwise.

2: Standard refund window

Our standard refund window is 7 days from the purchase date.

Refund requests submitted after 7 days are not eligible, except where required by applicable law.

3: When a refund may be approved

A refund may be approved if all the following are true:

  • You request it within 7 days of purchase, and
  • The issue is a verified technical/access problem that prevents normal use (for example: you cannot activate the license or the product cannot run on MT5 despite following our setup steps), and
  • You cooperate with troubleshooting (screenshots/logs), and
  • There is no evidence of abuse, including key sharing, unauthorized redistribution, or chargeback misuse.

What we may request for verification

  •  Order email / Order ID (from Our payment Service provider)
  •  Screenshot of MT5 chart + Inputs (Indicator/EA)
  •  Broker, symbol, timeframe
  •  MT5 Experts & Journal log lines related to the issue

4: Non-refundable cases

Refunds are not provided for:

  • Trading losses or dissatisfaction with performance/results
  • “It didn’t make profit” or “signals didn’t work for me” reasons
  • Change of mind after successful access/activation where there is no technical fault
  • Broker conditions (spread, slippage, execution quality, swaps/commissions)
  • VPS/internet issues, power outages, MT5 platform crashes/updates
  • Incorrect setup when support guidance resolves the issue
  • Requests after the 7-day window
  • Accounts flagged for abuse, license sharing, fraud, or chargebacks

5: Subscriptions (monthly/annual)

  • You can cancel anytime to stop future billing.
  • Canceling does not automatically refund payments already processed.
  • You typically keep access until the end of your current billing period.

How to cancel (your Subscription)

Use the “Manage subscription” link in Our payment Service provider purchase email. If you can’t find it, email us and we’ll guide you: support@tradingsmarter.online

6: Plan upgrades

If you upgrade (e.g., Standard → Pro → Elite):

  • Upgrade access is delivered immediately.
  • Upgrades are generally non-refundable once higher-tier access is granted, except for verified technical access failures.

7: Duplicate charges / billing errors

If a verified billing error causes a duplicate charge, we will refund the duplicate amount after review.

8: How to request a refund

Subject:

Refund Request — [Order ID]

Include:

  • Order ID (or the email used at checkout)
  • Product/plan purchased
  • Reason for request
  • Screenshots/logs (if technical)
  • Broker + symbol + timeframe (if relevant)

9: Refund processing

If approved, refunds are processed through Our payment Service provider back to the original payment method. Processing time depends on your bank/payment provider (often 5–10 business days, sometimes longer).

10: Chargebacks

If you file a chargeback without contacting support first:

  • Your license and access may be suspended during investigation.
  • We may provide order/access logs to the payment processor.

We strongly recommend contacting support first so we can resolve the issue quickly.

11: Contact

Questions about refunds or billing:

support@tradingsmarter.online